Site Conditions: FloorHacker and its affiliates reserve the right to cancel or limit a survey in conditions deemed unsanitary, precarious, or unsafe. In the event of such cancellations, 20% of the payment will be retained to offset coordination costs, travel time, and related expenses.
Appointment Cancellations: Customers can cancel site visits up to 24 hours prior to the scheduled appointment. Cancellations made within 24 hours of the appointment will incur a $200 surcharge.
Service Cancellation: Services may be cancelled before the commencement of the site survey. For details on refunds, please refer to our refund policy.
Cost Revisions: While we strive for transparency with upfront pricing, projects might be subject to post-survey cost revisions if initial descriptions of size or complexity are found to significantly affect the allocated timeline or service costs. In such cases, clients will receive a secondary invoice reflecting the price difference and are expected to cover any additional costs arising from discrepancies.
Wait Time: Surveyors will allow a grace period of up to 30 minutes past the scheduled time. A no-show or delay beyond this grace period will result in a $200 fee, and the client will need to reschedule the site visit.
Access: For optimal precision, we recommend all spaces intended for surveying be fully accessible during the survey. Inaccessible areas will be duly marked on the survey, and any additional visits not due to our surveyor's fault will incur a $200 charge per visit.
Payments: All additional charges must be settled before the delivery of drawing files.
Floor Plan Precision: While our specialty lies in high-precision building surveys, the accuracy of floor plans is guaranteed only if measurements are taken by us during an in-person site visit. Precision may also vary due to restricted survey time or inaccessible areas.
For any questions or clarifications related to this disclaimer, please reach out to us at german@FloorHacker.com.